you could have hard water...that will make a towel feel hard....or you mat meed to do 2 rinses ...I use just Tide or Wisk free and they come out real soft..I do a double rinse also...and I hang dry them since they use fabric sheets in the dryer and it does build up on the dryer drum ..so I do not want towels contaminated ..
just wash in hot water and either use Vinegar in the rinse or do a double rinse....and if your water is real hard ..well nothing to do there...or get a water softner
Al
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