[trhland]

Originally Posted by Brian N

I was about to say you would donate it to me lol.

I wonder if swissvax will reslove this situation. And maybe give you a free tub. That would be soo cool.

not sure good idea i wouldnt even know who to call??? anyone have hans anwanders number?

[GBS]

Even if it's the amount of wax per the lable I still think it's done to deceive the consumer.

[shiny]

Originally Posted by GBS

Even if it's the amount of wax per the lable I still think it's done to deceive the consumer.

Not necessarily... maybe they thought the larger container would be easier to hold while in use.

[trhland]

i contacted swissvax america. thy recommended glueing back together.. they told me that swisvax purchases the containers from someone else there cosmetic containers. kinda..

[shiny]

lol. Did they say they would send you the glue for the repair???

On a high end wax, they should take care of it for you.

[GBS]

Originally Posted by shiny

Not necessarily... maybe they thought the larger container would be easier to hold while in use.

Not likely, The diameter of the container is not much different. It only has a false bottom.

[trhland]

Originally Posted by shiny

lol. Did they say they would send you the glue for the repair???

On a high end wax, they should take care of it for you.

no. they said if i wanted they can send me a new plastic bottom . but that wont help . i would have to remove the wax from the liner and try to get it in the new one and it might fall apart .. owell.. he said as long as the wax is fine theres nothing they can really do.

[yukonon22]

i dropped mine and you can shake it and it makes noises. But i got my RB OE and Dodo today and its amazing how much better quality their jars are.

[LanceM]

Originally Posted by trhland

no. they said if i wanted they can send me a new plastic bottom . but that wont help . i would have to remove the wax from the liner and try to get it in the new one and it might fall apart .. owell.. he said as long as the wax is fine theres nothing they can really do.

I would just do this. Their waxes are hard enough to come out in one piece. Take the wax out put it in the new container.

[Cyclo]

Expensive wax to be sure. Tell them you will take a new bottom. That way, you will have 2 jars you can show people. Just kidding,


Here is what you can do.... Take that plastic that has separated, and put it into a pan of water on the stove. Just heat the water until bubbles start to appear on the bottom of the pan. By that time, the wax might have separated from the container.

Removing it, you might be able to remove the large chuck of wax from the broken jar and place it into the new one. Then pour the melted wax back into the new one and place it into your refrigerator. You don't want to loose any of the solvent they use.

That was expensive wax. Do these instructions at your own risk. YMMV Good luck.